COVID-19

Many things have changed since Covid-19, but what have remained constant are the fundamentals of marketing. While marketing strategies might have evolved, the goal has not. The purpose of marketing is to educate and convince your audience to purchase or utilize your products and services. You still need to find and examine how your target audience is interacting with the various online platforms available to them and then invest in the channels that are right for your company. And….you still need to show value and offer your customers a solution.

How to Market Taking A Stand

Sometimes the solution is taking a stand for causes that are important to your customers. The idea of brands supporting different causes certainly wasn’t a new concept pre Covid-19, but that strategy hasn’t drawn as much attention in the past as it is now. Last year we saw hundreds of companies and brands take a stand for racial equality, diversity, and inclusion, along with implementing new green practices and sustainability. Nowadays, consumers expect their favorite brands to become more socially responsible, and it will become even more common, as time goes on.

So, what does taking a stand look like in terms of marketing? Take LVMH Moët Hennessy Louis Vuitton for example. Early on in the pandemic, this company switched from making perfumes and cosmetics to focus on producing hand sanitizer for Parisian hospitals. LVMH Moët Hennessy Louis Vuitton also donated 40 million masks to frontline health workers. This switch not only incited love from their current customers, but they also gained an entirely new set of customers, who had reexamined their opinion about the luxury company.

“Helping Hands” for E-commerce Marketing

E-commerce’s popularity has significantly increased with consumers ever since quarantine, and it make sense. People are still being cautious due to Covid concerns, and even when they begin to feel safe shopping in stores again, the e-commerce trend isn’t going to slow down. According to the 13 countries that were surveyed by McKinsey, 65% of people stated they have tried and will continue to shop online.

Marketing for e-commerce requires specific digital marketing tactics and strategies in order for you to achieve the best possible results. Some of these tactics have been around for a while like SEO, product reviews, content and social media marketing, and other digital marketing strategies.

However, with consumers shopping e-commerce now more than ever, these original marketing tactics may need a “helping hand”. These could be anything from adding a “buy” button to your social media posts, more detail to your Google shopping information, a more streamlined landing page experience and more.

How to Stay Customer-Centric

During the world-wide pandemic, consumers have been looking for comfort and understanding from the brands that they are loyal to. In order for brands to earn and keep consumers’ loyalty, they will need to walk the talk, not just talk the talk.

What does this mean? For some brands it means stepping up their personalized marketing strategies, offering AI programs that solve consumer problems quickly and effectively, or offering personal shopping sessions online or in store. For others it means offering timely blogs and vlogs speaking to consumers’ pressing needs, or having an educational landing page that is about specific topics they want to know more about.

Another strategy that could help to keep your audience loyal is to provide them with case studies or whitepapers. These allow them to see your success and help make a compelling case for why they should choose your product or service.

Now is the time to reacquaint yourself with your audiences’ needs, goals, and interests as well as explore new marketing opportunities. 360 Direct can assist you with developing a strategy to fit your audiences’ needs, and your business goals. Contact a team member today!